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Policy

Shipping Policy:

  • UPS and USPS are our shipping carriers. Most orders will be shipped the same day as long as they’re received before 11AM PST. Shipping time, methods and costs vary depending on your location and the weight of the product.However shipping cost can be calculated on our website checkout page automatically if you add the product to the shopping cart.
  • For some custom made and special order items, it may take more business days to be shipped, and buyer can check the real time order status by log in your online account and receive e-mail notifications.
  • No orders will be processed and shipped during weekends and national holidays.

NOTE: If you have a Military APO/FPO address or P.O.Box, please choose USPS Priority Mail as your shipping method.

Free Shipping Promotion Policy

  • Free Shipping Offers are only qualified to shipment to contiguous United States (This excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico)
  • All international orders are NOT qualified for any free shipping promotions on our website. Additional shipping/custom charge may be collected from customers if orders are placed online.
  • All international payments must be made by wire transfer or bank deposit or through PayPal. Please contact us for an international shipping price quote before you make any payment. Buyers are responsible for any import duties and taxes that required by the custom of your own country.

Canada and International orders:
Canada and International Buyers are responsible for any import duties and taxes that required by the custom of your own country. Canada and all other International Customers must pay for any import duty, if customer refuses to pay this duty amount, customer will be fully responsible for all shipping cost for both going out and returning.

Return Policy

All our Security Hidden Spy/Nanny Camera products are unique orders by the customer, and are NOT subject to cancellation. Due to the nature of our product line, surveillance and camera items may be used once, and no longer needed. For this reason, ALL SALES ARE FINAL, unless defective.

Return of all other products must be authorized. Authorization and shipping instructions must be obtained from espymall.com.Return product via UPS or U.S. mail, prepaid and insured, for your protection. (Please note, we cannot refund shipping fees).

No returns will be authorized after thirty (30) business days of receipt, unless defective. Discontinued item may not be returned. Returns may be subject to a 25% restocking fee. Thirty (30) days money back guarantee (if the product has not been opened, we can accept return within thirty days). After thirty (30) days from the invoice date, we do not accept any return or issue any refund on return.

Non-Refundable Shipping Costs: Orders that received any 'Free Shipping' offer that are subsequently returned for refund will have the original shipping charge deducted from your refund.  (Unless the product is defective, you will then be issued a return label from our sales staff.)
 

Clearance / Outlet Sale Refund Only Return Policy

    Return for refund within: 15 days
    Return for replacement/exchange: non-replaceable / non-exchangeable.

Products labeled as “Used/Refurbished” (or similar labeling) must be returned to eSpyMall within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by eSpyMall, and not the mere an RMA number.

  • eSpyMall often sells items that are listed as "used" or "refurbished" Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 15 days of the applicable invoice date.
  • “Return” constitutes receipt of the product by eSpyMall, and not the mere issuance of an RMA. eSpyMall cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or eSpyMall) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee and warranty.
  • If you purchase an Used/Refurbished product, eSpyMall guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED. eSpyMall will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.

Obtaining an RMA Number

To initiate the return process, send an email request an RMA (Return Merchandise Authorization) number which you'll need before sending back your product. To speed up the process, please have the following information on hand when calling to request an RMA number: customer name, invoice number, serial number and nature of the problem. RMA numbers are valid for 10 days only.

We guarantee all Security & Spy Direct products to be free of defects in workmanship and material for 90 days after sale to customer. We will replace or repair, at our option providing there is no evidence of customer misuse,or alteration. 

Warranty:

Applicable to BE-MD80, Camstick Gum, CamStick-PEN, HiddenCam-WATCH, CAMSTICK-Clock,CamStick-FLASHLIGHT, CamStick-IDCARD, CamStick-SUNGLASSES, CamStick-MINIPEN, CamStick-CARKEY, Camstick-Switch, BT-PSE2G, USB-TV.

  • Warranty only covers Manufacturer’s defects for up to 30 days from date of purchase.

  • Warranty only cover Manufacturer's defects for upto 30 days from the date of purchase

  • Warranty does not cover user’s mishandling of the products (dropped or abused)

  • Do not charge device for over 6 hours*. (charging time is 2-4 hours, please refer to user manual).

  • Do not immerse device in water or handling the device with wet hands.

  • Do not leave the device under the hot sun or in direct sunlight.

  • Do not use the device in extreme heat or cold temperature.

  • While operating the device, do not press the button(s) or switches with full force.

  • Switches and buttons can easily break if excessive force is used.

  • Please download and erase recordings to ease up the memory space. If memory is almost full, device may not function properly.

  • Should your device needs repair due to manufacturer’s defects, please bring the device to the store for service.

  • Please refer to State laws and regulations while using Video and sound Recording.

  • Security and Spy Direct is not responsible for any liabilities in results of the use of the devices.

Please Note:

We are not responsible for printing errors. Supply until stock is available. Prices are subject to change without notice. Some pictures may vary from actual item. Wholesalers and distributors are welcomed. We do not make claims about the legality of certain product applications such as convert cameras or video transmitters. We encourage everyone to check applicable local, state, and federal laws and regulations before engaging in the surveillance.

The prices on this web site might different from those in our stores because our local stores are staffed with a wide variety of product specialists and support staff, each of whom make an effort to be responsive and pleasant to deal with. The cost of this customer service is an increased overhead for our in-store prices, to pay for the store space, the training of our employees, and other considerations not present online. We're happy to offer reduced prices online and hope that you will be satisfied with your purchase no matter where you decide to buy.