NOTE: If you have a Military APO/FPO address or P.O.Box, please choose USPS Priority Mail as your shipping method.
Canada and International orders:
Canada and International Buyers are responsible for any import duties and taxes that required by the custom of your own country. Canada and all other International Customers must pay for any import duty, if customer refuses to pay this duty amount, customer will be fully responsible for all shipping cost for both going out and returning.
All our Security Hidden Spy/Nanny Camera products are unique orders by the customer, and are NOT subject to cancellation. Due to the nature of our product line, surveillance and camera items may be used once, and no longer needed. For this reason, ALL SALES ARE FINAL, unless defective.
Return of all other products must be authorized. Authorization and shipping instructions must be obtained from espymall.com.Return product via UPS or U.S. mail, prepaid and insured, for your protection. (Please note, we cannot refund shipping fees).
No returns will be authorized after thirty (30) business days of receipt, unless defective. Discontinued item may not be returned. Returns may be subject to a 25% restocking fee. Thirty (30) days money back guarantee (if the product has not been opened, we can accept return within thirty days). After thirty (30) days from the invoice date, we do not accept any return or issue any refund on return.
Non-Refundable Shipping Costs: Orders that received any 'Free Shipping' offer that are subsequently returned for refund will have the original shipping charge deducted from your refund. (Unless the product is defective, you will then be issued a return label from our sales staff.)
Clearance / Outlet Sale Refund Only Return Policy
Return for refund within: 15 days
Return for replacement/exchange: non-replaceable / non-exchangeable.
Products labeled as “Used/Refurbished” (or similar labeling) must be returned to eSpyMall within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by eSpyMall, and not the mere an RMA number.
To initiate the return process, send an email request an RMA (Return Merchandise Authorization) number which you'll need before sending back your product. To speed up the process, please have the following information on hand when calling to request an RMA number: customer name, invoice number, serial number and nature of the problem. RMA numbers are valid for 10 days only.
We guarantee all Security & Spy Direct products to be free of defects in workmanship and material for 90 days after sale to customer. We will replace or repair, at our option providing there is no evidence of customer misuse,or alteration.
Applicable to BE-MD80, Camstick Gum, CamStick-PEN, HiddenCam-WATCH, CAMSTICK-Clock,CamStick-FLASHLIGHT, CamStick-IDCARD, CamStick-SUNGLASSES, CamStick-MINIPEN, CamStick-CARKEY, Camstick-Switch, BT-PSE2G, USB-TV.
Warranty only covers Manufacturer’s defects for up to 30 days from date of purchase.
Warranty only cover Manufacturer's defects for upto 30 days from the date of purchase
Warranty does not cover user’s mishandling of the products (dropped or abused)
Do not charge device for over 6 hours*. (charging time is 2-4 hours, please refer to user manual).
Do not immerse device in water or handling the device with wet hands.
Do not leave the device under the hot sun or in direct sunlight.
Do not use the device in extreme heat or cold temperature.
While operating the device, do not press the button(s) or switches with full force.
Switches and buttons can easily break if excessive force is used.
Please download and erase recordings to ease up the memory space. If memory is almost full, device may not function properly.
Should your device needs repair due to manufacturer’s defects, please bring the device to the store for service.
Please refer to State laws and regulations while using Video and sound Recording.
Security and Spy Direct is not responsible for any liabilities in results of the use of the devices.
We are not responsible for printing errors. Supply until stock is available. Prices are subject to change without notice. Some pictures may vary from actual item. Wholesalers and distributors are welcomed. We do not make claims about the legality of certain product applications such as convert cameras or video transmitters. We encourage everyone to check applicable local, state, and federal laws and regulations before engaging in the surveillance.
The prices on this web site might different from those in our stores because our local stores are staffed with a wide variety of product specialists and support staff, each of whom make an effort to be responsive and pleasant to deal with. The cost of this customer service is an increased overhead for our in-store prices, to pay for the store space, the training of our employees, and other considerations not present online. We're happy to offer reduced prices online and hope that you will be satisfied with your purchase no matter where you decide to buy.