About Us

For the past few years, our factories, engineers and R&D teams have been involved in the extensive development, designing and manufacturing the latest technology for the CCTV and other surveillance equipment. Our teams constantly keep updating all our products to upgrade their technology to make sure that all our products are always on top of the market.

Our 3 Stores in California

Santa Anna Store 2800 N. Main Street, Suite #301 Santa Ana,CA 90276

City of Industry Store 18605 E. Gale Ave. Suite# 168 City of Industry, CA 91748

Ontario Mill Store One Mills Circle #1027 Ontario, CA, 91764

Phone Orders:
Call our Sales Department at 626-820-8811, or toll free number 1-888-779-5077 during business hour.

Fax Orders: Orders can be placed by fax and sent to (626)912-1515, 24 hours a day and 7 days a week.

Email Orders:
Orders can be placed by e-mail at espymall@yahoo.com

Mail Orders:
Orders can be placed by mail and should be sent to: 18605 E. Gale Ave., Suite #168, City of Industry, CA 91748, U.S.A.

Payment methods:
Check, money order or acceptable charge card must accompany your order. All payments must be in U.S. dollars. Returned checks are subject to $20.00 service charge.

Credit Cards:
We accept Mastercard, Visa, American Express and Discover. Credit Card orders placed by fax, mail, e-mail, or other means, must be accompanied by a copy of the card, written authorization, and signature of the card holder. If the order is placed by phone, a faxed copy of the order request and the cardholders signature will be required. If a facsimile machine is not available, the order will be subject to verification.

COD Orders:
We do not accept COD orders.

California Customers:
Orders delivered within the state of California require us to collect California State Sales Tax unless we have a resale card on file. Please add 9.75% sales tax to your order.

Shipping Information:


Domestic Orders: Shipping Charges are based upon UPS or FedEx rates.
International Orders: Customers outside the United States are responsible for all shipping and handling charges. We can quote the shipping charge case by case or you can check with your local agencies regarding the rates. We will ship per your instructions and will cooperate with you in any way we can. If sufficient shipping cost is not included with your payment, your order will be returned.Download International Order Form Here
Express Orders: We recommend UPS Next Day Air Service or UPS Second Day Service if express shipping is requested. We try to ship these orders the day they are placed. We charge the normal UPS Red and UPS Blue fee only.

Delivery:
Except during busy holiday and rush periods, all orders are processed and shipped within two working days of receipt. If an item is out of stock, but executed within a few days, we will hold the order until the item arrives. If you do not want your order held for out of stock items, please let us know. Delivery via UPS is usually made within 7 working days.

Return Policy

All products are special ordered by the person ordering, and are NOT subject to cancellation. Due to the nature of our product line, some items may be used once, and no longer needed. For this reason, ALL SALES ARE FINAL, unless defective. Any return must be authorized. Authorization and shipping instructions must be obtained from Security & Spy Direct. Return product via UPS or U.S. mail, prepaid and insured, for your protection. (Please note, we cannot refund shipping fees). No returns will be authorized after five (5) business days of receipt, unless defective. No discontinued item may be returned. Returns are subject to a 25% restocking fee. Thirty (30) days money back guarantee (if the product has not been opened, we can accept return within thirty days). After thirty (30) days from the invoice date, we do not accept any return or issue any refund on return.

Warranty:

We guarantee all Security & Spy Direct products to be free of defects in workmanship and material for 90 days after sale to customer. We will replace or repair, at our option providing there is no evidence of customer misuse,or alteration.

Please Note!

We are not responsible for printing errors. Supply until stock is available. Prices are subject to change without notice. Some pictures may vary from actual item. Wholesalers and distributors are welcomed. We do not make claims about the legality of certain product applications such as convert cameras or video transmitters. We encourage everyone to check applicable local, state, and federal laws and regulations before engaging in the surveillance.

The prices on this web site might different from those in our stores because our local stores are staffed with a wide variety of product specialists and support staff, each of whom make an effort to be responsive and pleasant to deal with. The cost of this customer service is an increased overhead for our in-store prices, to pay for the store space, the training of our employees, and other considerations not present online. We're happy to offer reduced prices online and hope that you will be satisfied with your purchase no matter where you decide to buy.